Refund & Returns Policy

1. Right to Cancel and Receive Reimbursement.

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:

• Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
• Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
• Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period.  To cancel, contact us by email at contact@cryohome.co.uk or by post at CET Ltd, Unit 7 Meadow Lane Industrial Estate, Gordon Road, Loughborough LE11 1JP or CET Ltd, 20 Tullindoney Road, Dromore Co Down BT25 1PE. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

• Custom or personalised goods.

2. Effects of Cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel but no later than 30 days following receipt of the goods. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all the payments we received from you under the contract, including cost of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, charcteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we recive back from you any goods supplied or 14 days after you provide proof that you have returned the goods to the correct address. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

3. Refunds

In addition to your statutory rights, you may make a refund request up to 30 days after receipt of the goods provided the goods are unused and are returned in the original packaging no later than 14 days following the request for a refund.

Refunds outside the statutory 14 day period do not apply to the following goods:

• Goods made to order.

4. Returns

Returns should be made to one of the addresses specified in Clause 1 above. Goods must be packaged properly using the original packaging and must be firmly secured to the pallet to minimise the risk of damage during transit.

Need help?

Contact us at contact@cryohome.co.uk for questions related to refunds and returns.